Refund Policy
When you purchase fresh flowers from Ophelia Florals, they will be delivered in their best state at the ideal moment to enjoy them. As the purchaser, you understand that all sales are final, and no refunds will be made due to improper flower care or the customer’s inability to coordinate delivery.
We will deliver on the date requested by the customer. The customer is responsible for ensuring that the recipient will be at the delivery location on the delivery date. If the recipient is away for deliveries, unbeknownst to us, it is not cause for refund or exchange.
Flowers are perishable. However, we can work with you to provide the best experience. Issues must be indicated to us within 24 hours of delivery. Please email jennifer@opheliaflorals.com with a time to reach you and a phone number, and we will call you promptly.
Flowers require care. Please understand that the recipient is responsible for watering the arrangement immediately upon delivery and each day thereafter.
If you order flowers for someone else, choose something they would like — style preferences are not grounds for returns. If you aren’t sure of your recipient’s tastes, we are happy to help create the perfect custom design! Give us a little background, and we’ll take it from there.
Please read our SHIPPING INFO section on each product page for further details about what to expect from the delivery process.
Contact us at jennifer@opheliaflorals.com for questions related to refunds and returns.
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info@opheliaflorals.com
We serve Atlanta, GA, and the surrounding area.
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